 Privacy Policy At United Bikers of Maine, we understand the importance of protecting the privacy of our customers’ personal information. We are committed to complying with current privacy legislation and guidelines. We continue to respect and protect the personal information of our customers by: If you have questions regarding the handling of your personal information, please contact us by any of the means listed below in “Contact Information”. Information Collection and Use The information on this site is used only by United Bikers of Maine Inc. We value our customers too much to jeopardize our relationship with them. Any Information gathered on our web site from our customers, is used to process your order only. Our Internet customers do not have to worry about information being sold, shared or rented to others. Users will not get onto any Internet mailing lists because they shopped online at United Bikers of Maine Inc. Sharing We use outside delivery services to ship orders and a credit card processing company to bill customers for goods and services. This information is not sent over the Internet. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. If you ever have a problem with billing or shipping, you should contact us directly and we will resolve the problem with you. Ordering We require some basic information to process your order. Billing and shipping information is requested along with payment information. Credit card numbers and expiration dates are required for billing purposes, but are not saved on our Web site. Contact information, such as e-mail address and phone number, is used only to confirm your order or for contact purposes should we have trouble processing an order. We neither solicit by telephone nor release this information to other companies. Once you have placed an order, we will send you an e-mail confirming receipt of your order. You will also receive a second e-mail once your order has been shipped. At no time will United Bikers of Maine Inc. use e-mail to solicit our customers. We do encourage customers to e-mail us their questions or comments. We read and respond to all the e-mails we receive. In cases where a customer shares useful information and we would like to share it with other customers, we will do so only with the customer's authorization and without directly identifying the customer. Shipping Information We ship via US Postal Service, you should receive your package within 2 weeks after you place your order. Return Policy Should you decide to return an item for refund or exchange, please contact our customer service number listed below. They will help guide you through the return process. All returns must be within 30 days of your original purchase date. Shipping and Handling charges are NOT refundable with the exception of defective merchandise. Memberships: Kathy Hodnett~ 99 Mountain Rd.~ Jefferson, ME. 04348 ~ 207-549-3360 Merchandise: Cheryl Grass ~ P.O. Box 59 ~ Freedom, ME. 04941 ~ 207-382-6613 If you are not satisfied with the response you are given, please contact UBM Customer Service  |